Car Hire Frequently Asked Questions

Car Hire Payment

  • How can I pay for my booking?

    We accept Visa, Visa Delta, Visa Electron, Mastercard and Maestro/Laser for online payments. Please note at the time of pick up the local supplier will require a security deposit to be left for the vehicle. This takes the form of an amount (minimum: Excess + Fuel + VAT) being blocked on the primary drivers credit card. You must bring a credit card at the rental desk; Cash deposits, Maestro, Switch and debit cards such as Visa Electron are never accepted. The cards accepted by the suppliers are listed in the rental conditions under "rate details" on the results page.

     

     

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Making Changes to Your Car Hire Booking

  • Can I amend a confirmed booking?

    Yes. Please have your booking ID ready. You will also be asked to provide a description and details of the changes you wish to make. Go to http://www.cartrawler.com/portal/portal.asp?affiliateId=1&lang=UK to amend your booking. Please note we cannot guarantee you will receive the same rate as your original booking. Rates change frequently and are set by the car rental agents.

     

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How do I amend or change a booking to change the pick-up or drop-off time?

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Rental Terms and Conditions

Rental Terms and Conditions

  • Where can I find the Rental Terms and Conditions?

    Car hire terms and conditions can differ from country to country, car rental agent to car rental agent and vehicle to vehicle, always consult the specific rental conditions relating to your rental quotation. On the quotation page of our booking process you can find the rental conditions by clicking the Rate Details link located to the right of the car type. You can also find them on the third and final step of the booking process under the Rental Conditions link at the bottom of the confirmation page. Finally, your rental Terms and Conditions can also be found on the confirmation voucher you need to bring to the rental desk.

     

     

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What is CarTrawler's Cancellation Policy?

What is CarTrawler's Cancellation Policy?

Part-paid Rentals (when the booking deposit has been paid online and the balance is due on arrival at the rental desk): If the booking is cancelled within 7 days of the car rental booking date and at least 48 hours before pick up time, all funds will be reimbursed. If the booking is cancelled outside 7 days of the car rental booking date and at least 48 hours before the pickup time, all funds except a cancellation fee of EUR 25.00 and the card processing fee (where applicable), will be reimbursed.
If the booking is cancelled less than 48 hours before the pickup time, no funds will be reimbursed.

 

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Do I lose my deposit if I cancel my car?

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