Car Hire Frequently Asked Questions

What documentation do I need to take with me to the rental desk?

  • What documentation do I need to take with me to the rental desk?

    You will typically need to bring

    - Your confirmation voucher
    - Your driver licence. UK licence holders MUST bring the photo card and the paper counterpart of their licence. Your driver licence must be written in Roman alphabet.
    - A valid credit card in the driver's name, with sufficient provisions for your deposit.
    - You may also be asked for additional identification papers such as a utility bill.
    - If you plan on adding additional drivers to your contract, all drivers must be present at the counter and present their driver licence.

    Please check your rental conditions for further details.

     

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What happens if I do not take my voucher with me?

  • What happens if I do not take my voucher with me?

    If you do not produce your voucher at the time of collection of the vehicle, the car rental supplier may apply a different rate than quoted or refuse to rent the vehicle. We cannot accept any appeal for a refund if you do not produce your voucher at the rental desk.

     

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I can't find my voucher. Could you please send the voucher again?

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What is a voucher and why do I need one?

  • What is a voucher and why do I need one?

    Your rental voucher is a document which will be emailed to you and must be printed and produced at the rental desk when you pick-up your vehicle. If you do not produce your voucher at the time of collection of the vehicle, the car rental supplier may apply a different rate than quoted or refuse to rent the vehicle. We cannot accept any appeal for a refund if you do not produce your voucher at the rental desk.

     

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How do I cancel my booking?

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Post-paid Rentals (when the entire rental amount is due on arrival at the rental desk)

Post-paid Rentals (when the entire rental amount is due on arrival at the rental desk): There is no cancellation fee.

In the event that you cancel or amend a credit/debit card booking CarTrawler will not be liable for any monetary losses suffered by you as a result of a change in monetary exchange rates between the time of your original booking and its subsequent cancellation or amendment (as applicable).

 

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